Returns & Exchanges

At The Sofa Shop, we want you to love your new furniture, which is why we offer a 30-day satisfaction guarantee on all standard orders. If your piece isn't the perfect fit for your home, our streamlined return process ensures a hassle-free experience from your living room to our warehouse.

Return Process

• 1.
  Initiate Your Request

  Contact our customer concierge team within 30 days of delivery with your order number and photos of the item in its current condition.

• 2.
  Prepare for Pickup

  Ensure the sofa is clean and placed back in its original packaging or wrapped securely in protective plastic to prevent damage during transit.

• 3.
  Schedule Collection

  Our specialized furniture couriers will contact you to arrange a convenient time window to collect the item directly from your home.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned item at our facility, we will issue a full refund to your original payment method within 5-7 business days.